Virago Bags refund policy is valid for 14 days from the receipt of your product. We offer a 100% money-back guarantee on all defective or damaged products during shipping. Depending on stock availability and following this order, they will be replaced by the same product, exchanged for any other product in the store if it meets the customer's wishes or a full refund will be processed instead. Refund requests for orders received and delivered after 14 days will be politely declined.
- Your order will be processed within 1 to 3 days. If you request a refund before the package is shipped, you will be reimbursed instantly.
- To be eligible for a refund or exchange, follow these instructions:
- Take a photo of the product that shows the damaged or defective part.
- Send us an email at email@example.com and include the photo(s), a specific description of the issue, and the order number (if there are multiple products in an order, identifying the product with the issue).
- Once your email is received, and we review the photos, we will notify you of the approval or rejection of your refund or exchange. Our support team will respond within one business day.
- If you are approved, we will send out a replacement (if available) free of charge. If a replacement is not available, we will refund the full purchase price of your item(s).
- Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- We aim to refund you within 14 days of receiving your inquiry.
- If a return is approved for other circumstances listed above, the item must be shipped in the same package as received and in a resalable condition. Customer is responsible for return shipping costs.
- All returned items must be unused, unopened, and complete with original plastic wrapping.
- We are not responsible for the return shipping costs of the items.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
- Please make sure that the return has been agreed and approved with the customer care team.
- Exchanges or full refunds are only accepted for defective products or wrong shipped items (color, size, etc.). Instead, if approved, returns will only be processed in exchange for store credit or a gift cart.
- Faulty product: If the product has a manufacturing defect.
- Wrong item sent: If we send you the wrong product, color or size.
- Contact information: We are not responsible for orders not received due to incorrect shipping addresses or other data entered by the customer at the time of purchase
- Do not send your purchase back to the warehouse. You will lose your eligibility to obtain an exchange or refund.
- All shipping times exclude clearance/customs delays.
Late or missing refunds
- If you haven’t received a refund yet, first recheck your bank account.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve gone over the previous steps and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund (unless you had chosen "Complimentary Shipping").
- Depending on where you live, the time it takes for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or Stolen Packages
Virago Bags is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
- Upon inquiry, Virago Bags will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.